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Car shipping insurance

A broker's bond and a carrier's cargo policy are different things that protect different people. Conflating them is the most common error in this industry.

None of the insurance on a car shipment belongs to you. The cover that matters sits in the carrier's name, is written for the carrier's exposure, and pays on the carrier's terms. Your own auto policy generally stops at the moment a truck takes custody, and the company arranging the load is not the one whose policy a claim runs through.

What decides whether any of it pays is not the policy wording. It is the condition report on the bill of lading — the walkaround before loading, the marks made on a diagram of the car, and the signature at the other end. A claim with no discrepancy between those two inspections has nothing underneath it.

What it isWho it protectsIn our directory
Broker surety bondThe shipper, against the broker failing financially625 of 626 brokers
Carrier cargo policyThe vehicle, while the carrier has it2,401 of 3,009 companies
Your own auto policyUsually nothing in transit — check before you assume—
Bill of ladingBoth, as the record a claim is decided onsigned at each end

Counts from the FMCSA Licensing & Insurance register, covering 2,383 companies with carrier authority. A bond is not insurance on your car, and the two are routinely conflated in this industry.

The walkaround at pickup is the case you will later argue

Before the car goes up the ramp the driver records what is already wrong with it: stone chips, curb rash, a cracked mirror housing, the state of the bumper corners. That record is the baseline, and it is generous to the carrier by default, because anything missed from it becomes damage that was supposedly already there. At delivery the same sheet is read the other way round. Anything new has to be written on it before a signature goes anywhere near it. Deliveries happen in the evening, in rain, on a street where a truck cannot linger, which is exactly when paperwork gets signed clean out of hurry.

What the cargo policy does not stretch to

Cargo cover names a limit, and the limit is the part to ask about rather than accept. The question is whether it applies per vehicle or per occurrence for the whole trailer, because a per-occurrence figure that reads comfortably against your car alone is shared with every other car on the deck. The deductible is the carrier's to absorb, though arguments about who absorbs it are ordinary. Items left inside sit outside the cover entirely. The gap worth asking about is between what a company says is covered and the ceiling the policy actually names.

Cover that is claimed, and cover that is on file

A company saying it is fully insured is describing a document you have not seen. The certificate of insurance names the insurer, the policy number and the date the cover ends, and it carries more weight arriving from the insurer's office than as a forwarded image. Filings are also public: FMCSA's licensing and insurance record shows whether a company's insurance filing is current, and a lapsed filing is the usual reason an operating authority goes inactive. A policy that expires mid-transit is a phone call worth making before the truck is dispatched.

Questions people ask

Does my own auto policy cover the car while it is on the truck?

Generally not while the vehicle is in a carrier's custody. Comprehensive cover is written around a car being driven, parked and garaged, not hauled on someone else's deck. Some policies do respond in transit and plenty do not, and the answer is on your declarations page or from your own agent. It is a better question to ask before pickup than after.

Can I leave belongings in the car?

Carriers differ on whether they permit it at all, and whatever they permit sits outside the cargo cover. Weight is the other part of it: a loaded trunk changes what the driver can legally run across a scale, and that is the driver's problem until it becomes yours. Anything valuable or irreplaceable travels with you. Nothing should be visible through the glass.

I signed at delivery and found damage the next morning. Is the claim finished?

Harder, not automatically finished. A clean signature is the strongest thing a carrier has, and the burden moves to you to show the damage was not there at pickup. Time-stamped photographs from the walkaround, written notice to the company rather than a phone conversation, and the insurer's name from the certificate are what an adjuster will ask for.

Do I file a claim with the broker or the carrier?

With the carrier named on the bill of lading. They held custody and theirs is the policy in play; a broker cannot adjust a claim on cover it does not carry, though a diligent one will chase it. If the carrier stops answering, the insurer on the certificate can be approached directly, and FMCSA's National Consumer Complaint Database is where a pattern of this lands on a company's record.

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